QuickBooks Web Connector (QBWC) is a web-based applications that enables QuickBooks Desktop to exchange data seamlessly via qbXML or qbposXML. Unlike many other server-based tools, QBWC operates locally, bypassing firewall. Yet, even this handy tool isn’t as perfect as it sounds, QBWC1085 error is a log-file corruption issue that can cause hinderance to the workflow. If you’ve also stuck on this error, don’t panic. This guide will help you to dig down its causes, symptoms, and proven fixes to restore smooth operations and get you back on track.
QBWC1085 Error: What is this error?
This error pops up when QBWC’s log file (QWCLOG.TXT) becomes corrupted or is not accessible. You can see this error during QuickBooks launches or system startups, accompanied by alerts like:
- QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.
- Exception TypeError: Unknown name
- QBWC1085: Log file issue detected. Web Connector continuing without it.
Why Does This Happen?
- Corrupted or locked QWCLOG.TXT file.
- Permission issues blocking log file access.
- Damaged QBWC components.
- Conflicts with third-party integrations.
Spotting the Error: Key Symptoms
Watch for these red flags:
- QBWC functions erratically or freezes.
- QuickBooks becomes unresponsive.
- System hangs or delays during startup.
- Third-party app sync failures.
Also Read: Fix common Web Connector errors in QuickBooks Desktop
Step-by-Step Fixes for QBWC1085 Error
Fix 1: Rename the Log File (For Connected Third-Party Apps)
Take the following steps if your company file is connected to a third-party app:
- Close QuickBooks and QBWC.
- Navigate to the log folder:
- Windows 10/11/Vista/7/8:
C:\ProgramData\Intuit\QBWebConnector\log - Windows XP:
C:\Documents & Settings\All Users\Application Data\Intuit\QBWebConnector\log
- Windows 10/11/Vista/7/8:
- Right-click QWCLOG.TXT → Rename → Change to QWCLOGOLD.TXT.
- Restart QBWC and QuickBooks.
Fix 2: Remove QBWC from Startup (No Third-Party Integrations)
Go ahead with the below steps if the company file is not connected a third-party app:
- Log in as Admin.
- Open the startup folder:
- Windows 10/11/7/8: Press
Win + R, typeshell:common startup, then OK. - Windows XP: Navigate to
C:\Documents & Settings\All Users\Start Menu\Programs\Startup.
- Windows 10/11/7/8: Press
- Delete the QuickBooks Web Connector shortcut.
- Reboot your system.
Fix 3: Adjust System Configuration
- Press
Win + R→ Typemsconfig→ OK. - Go to the Startup tab → Locate QuickBooks Web Connector.
- Ensure its checkbox is ticked → Click Apply → OK.
- Restart your computer.
Pro Tip: Always back up your company file before troubleshooting!
Preventing Future QBWC Issues
- Regular Maintenance: Periodically clear or archive old log files.
- Permissions Check: Ensure QBWC has write access to the
ProgramDatafolder. - Update QuickBooks: Install the latest patches for compatibility.
When to Call the Experts
If even after following all the steps listed in this article the error still persists, corrupted QBWC components or deeper system issues might be at play. Our QuickBooks-certified team at Transync Pro is ready to assist with advanced diagnostics, ensuring minimal downtime. Alternatively, you can directly reach out to the Intuit QuickBooks Support via their website or contact them from within your QuickBooks Software.
Need Help? Contact our 24/7 support via the chat button in the bottom right—because even heroes need a sidekick!
Final Thoughts!
The QBWC1085 error might cause some problems in your work, but don’t worry—by following these steps, you can fix it and keep everything running smoothly. For more QuickBooks web connector related errors, explore our guides on How to Fix QuickBooks Error 1328? or QBWC1039 Error. Happy accounting!
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